Hi @franknitto88
Thank you for the detailed information you shared.
As you mentioned there are lights on PWR and SYST, if there is an amber/orange light on the "SYST" and a green light on the "PWR" on the Switch (as it is in the below picture). Meaning the Switch is stuck in the boot mode.
Basically, due to the power outage/ power spike, the switch went to a state that we call ‘boot mode’ that is not able to boot up properly. And this is the reason your RUCKUS ICX-7150-C12P Switch is unable to transmit power (PoE- Power over Ethernet) to the Access Points or on its ports.
Please follow the below steps to fix this issue:
As you mentioned that you tried reset, once again we will try to reset the Switch as described below:
- Please try to disconnect from the Power outlet the ICX-7150 and reconnect.
- Please try to press the reset button using a paper click or a small stick
- Remove power from the switch.
- Press and hold the Reset button while applying power to the switch.
- After all the system LEDs flash amber, release the Reset button.
Below is the Guide and Videos link for your reference:
Video link: https://www.youtube.com/watch?v=6jHMTdo_hK4
IF THE RESET IS NOT WORKING, PLEASE TRY TO RESET YOUR SWITCH MULTIPLE TIMES (Like 10-15 times) AS DESCRIBED ABOVE. As we have seen it working sometimes after trying multiple times in many cases. If the reset with a paperclip works, the SYST and PWR lights should turn GREEN.
IF RESET DOESN’T WORK: Please follow the below steps.
If the reset does not make any difference, we need to perform a software recovery since it can be that the image flash is corrupted in basic words the unit is not able to boot up properly and need re-install the image to boot up properly.
Below is the Guide and Video Link to perform the Software recovery process:
Please refer to the below guide and Video link:
Video Link: https://www.youtube.com/watch?v=Ql22blH_CGo
Please note, we must use ethernet cable (both ends RJ45 plugs) and USB to type C cable both together as described in steps 2 & 3 in the guide link.
NOTE:
To access by console must install a driver so that the workstation/pc/desktop or laptop can recognize the cable
Make sure to download the zip drive for the file below & "extract all". Once it's extracted, run the file ,driver should be installed.
Link:https://support.ruckuswireless.com/software/1414-brocade-ruckus-7150-usb-serial-driver-windows
Link: silabs.com/developers/usb-to-uart-bridge-vcp-drivers?tab=downloads
How to console in the ICX-7150-12CP 'Ruckus Switc
https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-71...
Feel free to contact me if you have questions.
Kind regards,
Sofia Gätjens
