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poor connection

katiemitz
New Contributor

There was a power surge, and since then we are have very very intermittent connection. I've logged on and it says that a switch is disconnected... having a hard time figuring this out.  Internet provider has verified their connection is strong.

thanks

1 ACCEPTED SOLUTION

Hi @katiemitz 

Yes , you should be sending the defective one ,RMA team is going to contact you regarding this query.

Feel free to mark the post as solved 

Best Regards 

Fernando Vasquez 

View solution in original post

32 REPLIES 32

Hi @katiemitz 

The switch should be plug and play ! 

I will leave a guide how to connect the devices correctly

Most common Setups for Lennar homes users

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Most-common-Setups-for-Lenna...

Best Regards 

Fernando Vasquez 

 

katiemitz
New Contributor

Its working great, thanks!  Do i need to send back the old one?

 

Hi @katiemitz 

Yes , you should be sending the defective one ,RMA team is going to contact you regarding this query.

Feel free to mark the post as solved 

Best Regards 

Fernando Vasquez