poor connection

[katiemitz]

There was a power surge, and since then we are have very very intermittent connection. I've logged on and it says that a switch is disconnected... having a hard time figuring this out.  Internet provider has verified their connection is strong.

thanks

[Yarenis]

Hi @katiemitz

Did you gain access to the Switch? If that is the case, please share the screenshot of the error.

Best regards,

Yarenis Hernández.

Technical Support Engineer | L2 TAC Wired | Lennar Home Community

[katiemitz]

im not sure if I am able to send you a video, but this is the screen which keeps scrolling through very fast over and over 

[Vásquez_Fer]

Hope you are doing well! 

Based on the troubleshooting done, since you are not able to access via CLI since is scrolling down over , this unit Should be RMA (return merchandise authorization) in simple words replace it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL) and paste it into the chat to start unit replacement.

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Best Regards 

Fernando Vasquez

[katiemitz]

I tried again... this is what I am typing to terminal.... 

screen /dev/tty.usbserial-01EA60EE

and this is the error I get..

[katiemitz]

Hello, I just received our new Switch. Can you please provide me with setup instructions as well as how to properly insure that our existing APs connect.

Thanks so much for all your help.