Solved: Re: poor connection - Page 2

katiemitz · ‎01-03-2023

There was a power surge, and since then we are have very very intermittent connection. I've logged on and it says that a switch is disconnected... having a hard time figuring this out. Internet provider has verified their connection is strong.

thanks

Vásquez_Fer · ‎01-11-2023

Hi @katiemitz

Yes , you should be sending the defective one ,RMA team is going to contact you regarding this query.

Feel free to mark the post as solved

Best Regards

Fernando Vasquez

View solution in original post

Yarenis · ‎01-04-2023

Hi @katiemitz

Please read the guide an Ethernet cable is not a console cable, there are two types, which are explained in the Guide.

Best regards,

Yarenis Hernández.

Technical Support Engineer | L2 TAC Wired | Lennar Home Community

katiemitz · ‎01-04-2023

ok, i am now connected with USB console cable with Type-C connector. still no device showing connected to computer

Yarenis · ‎01-04-2023

Hi @katiemitz

Please provide a screenshot of the device manager>Port [Com and LPT] tap and the connection between your computer and the ICX7150 Switch using the console cable.

Best regards,

Yarenis Hernández.

Technical Support Engineer | L2 TAC Wired | Lennar Home Community

katiemitz · ‎01-04-2023

where do i find this on a mac?

Yarenis · ‎01-04-2023

Hi @katiemitz

What is the error that you have when you run the command ls /dev/cu.* The guide explains how t access with a MAC computer, please check the guide first.

(Tutorial for MAC)

https://www.youtube.com/watch?v=1AcJokMm78U

Best regards,

Yarenis Hernández.

Technical Support Engineer | L2 TAC Wired | Lennar Home Community