new home owner

[wholes]

I do not know the password or username. however, I was able to figure out the IP address. Im having trouble factory resetting the ruckus so that configure.me show up but its doesn't.

1st attempt, I try to reset by having internet cable plugged into one of the 12 AP and power disconnected. now, pushing the reset for 30 sec with a pin while plugging the power source. amber lights just continue to blink non stop. 

2nd attempt. I try to reset by having internet cable plugged into one of the 12 AP and one of the other cables (2 total) and power disconnected. now, pushing the reset for 30 sec with a pin while plugging the power source. amber lights just continue to blink non stop.

3rd attempt. I try to reset by having one of the blue cable plugged into one of the 12 AP and power disconnected. now, pushing the reset for 30 sec with a pin while plugging the power source. amber lights just continue to blink non stop.

All the attempt the flights just continue to blink non stop  

[pinky_ruckus]

Hello @wholes ,

Greetings!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your Ruckus setup is not working and tried to perform reset 3 times.

Also, I understand that you are a new home owner and trying to setup the devices.

Please refer to the below RUCKUS Lennar Knowledge Base self-help article describing the setup process.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/RUCKUS-Lennar-Home-devices-C...

On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

Also, please share the light status of your Access points as well as mentioned in the below picture:

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[wholes]

I actually got it to working last night. I guess the ruckus that is connected to the panel was already reset but I’m was thinking because I saw the pervious homeowner user name signal it wasn’t reset. However, i had to reset the access point (machine things)  that are in the ceiling. I Was able to reset them (1 and 2) and now they are sending out signal n internet which gave me the configure signal and I was able to unleash. However, I’m not able to manage them once they are setup. When I do a scan ip on my computer they don’t show ip. I not sure if I unleashed them correctly bc they are sending out my username with internet but I just can’t manage them. The lights are pwr, Clt (steady green) n light on air and amber 2.5 and 5 (unless I connect and 5 is green) 

[pinky_ruckus]

Hello @wholes ,

Greetings!

Thank you for sharing the response.

From the response you shared, we understand that your RUCKUS Access Points are on an older version which doesn’t let you log into the Unleashed application and manage them. We suggest you upgrade your ALL RUCKUS R510 Access Points to version 200.15.6.12.304 which is recently released.

Please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to upgrade the Ruckus AP to a recommended version 200.15.6.12.304

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Upgrade-process-of-the-RUCKU...

Please check and let me know if you have any queries in this regard. 

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[wholes]

I went to that link you just provided but the YouTube doesn't explain how to get to that link. I'm guessing unleashed.ruckuswireless by just reading the tab. Mybe updated the video and have the links attach to them. anyways, that link does not work. How do I get to the link where the video start where the guy is managing his AP stuff