need help password reset not working

[heather74]

hi- I have a lennar home with ruckus unleashed r510.  There has been a security breach and I need help resetting password.  the unit itself is on ceiling.  Help me please, heather

[Yarenis]

Hi @Finnejo 

It would be best to perform the factory reset correctly, if the password is still needed, try the serial number of the same access point that you performed the factory reset, because that is the access point that is requesting the password, however, if you have more than one access point, perform the factory reset and leave only that one connected, the other one(s) will be off during the entire process, causing only that access point to broadcasting the configure.me and by default the serial number of that device will be the password requested.

Physical Factory Reset an Access Points Ruckus

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Physical-Factory-Reset-an-Ac...

How to factory reset or factory default different type of Ruckus Access points?

https://support.ruckuswireless.com/articles/000012418

Setting up your Ruckus Unleashed Wireless Network after Resetting your Access Point

https://www.youtube.com/watch?v=z4zbJcBSuuw

RUCKUS UNLEASHED SETUP IN 5 MINUTES

https://www.youtube.com/watch?v=j8I5aVwMNMg

RUCKUS Unleashed Standard Typical Installation Using Unleashed Mobile App

https://www.youtube.com/watch?v=4__1rnxiU6g&t=18s

Best regards,

Yarenis Hernández

Technical Support Engineer | L2 TAC Wired