need help password reset not working

[heather74]

hi- I have a lennar home with ruckus unleashed r510.  There has been a security breach and I need help resetting password.  the unit itself is on ceiling.  Help me please, heather

[heather74]

Hi-- My access point is on the ceiling-- is there a way to remote into it?  I need to change the password-- security breach.  thanks! Heather

[Yarenis]

Hi @heather74 

If password recovery is not enabled, you will have to redo the system from scratch by resetting one of the access points.

Note: if you have more than one access point, you should disconnect all of them and leave only the one that is going to perform the factory reset and configuration connected, finally when you complete the process you will be able to connect the others that will automatically join the new configuration.

Best regards,

Yarenis Hernández

Technical Support Engineer | L2 TAC Wired

[Vásquez_Fer]

Hi @heather74 

Hope you are doing well ! 

If you already know the credentials and you have access to the unleashed APP or dashboard here is a short guide how to edit the WiFi name and password etc .

Creating a New Wireless WLAN (SSID)

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Creating-a-New-Wireless-WLAN...

Mobile APP 

https://www.youtube.com/watch?v=L_oAReVK1qo&t=105s

If you want to go the reset Process manually here a short video and how to unmounted ( minute 2:36 )

https://www.youtube.com/watch?v=vFD_ByQWGH0&t=74s

Configuration  process : 

https://www.youtube.com/watch?v=z4zbJcBSuuw

Ruckus Unleashed Set-up using your Mobile

 https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Ruckus-Unleashed-Set-up-usi...

Here is a guide that explains the entire the Factory reset process :

You must disconnect other APs from the ICX-7150-C12 P and only leave/keep connect  one that you are going to work on it for this process. 

Physical Factory Reset an Access Points Ruckus

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Physical-Factory-Reset-an-Ac...

Best Regards 

Fernando Vasquez

[Finnejo]

Configure.Me is requiring a password for me.