issues with access points wifi connection

[ssgrandam]

after we switched internet provider only one of two access point shows up on available Wifi and only 5G. there used to be upstairs & downstairs wifi login with both having 5g & 2.4g. without the 2.4 my thermostats are not connecting to wifi. upstairs access point has 5G, 2.4G, & PWR green light. downstairs has 5G, 2.4G, CTL, & PWR green light. what need to be done to return it to how it was? 

[Imran_ruckus]

Hi @ssgrandam 

Greetings!!!

Thank you for the response and the update.

Please note that there will be a single Wi-Fi network broadcast by all RUCKUS Access Points. Client devices will automatically connect to the nearest access point based on signal strength.

Please confirm if this behavior is what you are observing on your devices.

Thank you for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[ssgrandam]

All lights are green. Only 1 CTL light on green. Not sure if both access points need it on. I remember there used 2 wifi networks. Still can't connect my upstairs thermostat.

[Imran_ruckus]

Hi @ssgrandam 

Greetings!!!
Thank you for the response and the update.

CTL light on only 1 Access Point is a normal behavior. Only Master AP will have it.

To check and help you troubleshoot further please provide a photo showing the status of the lights and the full switch panel with cable connections to the switch ports.

Please log into your RUCKUS Account before uploading these photos/screenshots.

Should you have any further questions or concerns, feel free to reach out. 

We appreciate your cooperation and look forward to resolving this matter for you promptly.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Imran_ruckus]

Hi @ssgrandam 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Imran_ruckus]

Hi @ssgrandam 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support