issues with access points wifi connection

[ssgrandam]

after we switched internet provider only one of two access point shows up on available Wifi and only 5G. there used to be upstairs & downstairs wifi login with both having 5g & 2.4g. without the 2.4 my thermostats are not connecting to wifi. upstairs access point has 5G, 2.4G, & PWR green light. downstairs has 5G, 2.4G, CTL, & PWR green light. what need to be done to return it to how it was? 

[Imran_ruckus]

Hi @ssgrandam 

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community. 

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are encountering issues with the RUCKUS Access Points after the Internet Service Provider (ISP) change.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

Please try unplugging the Access Points (AP) Ethernet cables from their current switch ports and reconnecting them to any other available ports within the 1–12 range (refer to the screenshot below). Once completed, please check the internet connectivity from the RUCKUS Access Points.

Let me know how it goes and should you have any further questions or concerns, feel free to reach out. 

Thank you for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[ssgrandam]

Upstairs access point has green 5G & PWR. 2.4G is now orange. Also only one available wifi network still.

[Imran_ruckus]

Hi @ssgrandam 

Greetings!!!

Thank you for the response and the update.

Could you please let me know if you have moved the cables to other 12 ports?

Here is the meaning of each light on the Wireless Access Point so you can use it as reference.

https://docs.commscope.com/bundle/unleashed-200.14-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B63A-3498...

Yellows light 2.4G: The radio is up, no clients are connected to the 2.4 GHz radio.
Yellows light 5G: Radio is up, no clients are connected to the 5 GHz radio.

So, if there is a device (iPhone) that is using the 5G radio, the light on the Access Point will be turning green on the 5G radio indicating that there is a client/device using that radio (5G)

More details for the radio 2.4G and 5G

A 2.4 GHz connection travels farther at lower speeds, while 5 GHz frequencies provide faster speeds at shorter ranges. That depends on whether to use 5g or 2.4G will depend on the end device (such as phones/pc/ring door/Mac devices/iPhone) They choose whether to use 2.4g or 5g auto. It will also depend on the network (Wi-Fi / SSID / WLAN) configuration if it is 2.4 or 5G only.

A lot of electronic devices and appliances use the 2.4 GHz frequency, including microwaves, baby monitors, security cameras, garage door openers, and phones.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[ssgrandam]

Yes I did. But there is still only one wifi network showing up. There should be 2.