RUCKUS ICX-7150 flaky after power failure

[mfalam84]

Issue Description: Following a power disruption, my Ruckus switch is having connection issues with certain websites. Historically, the device exhibited "flaky" behavior after reboots, usually requiring multiple power cycles of both the router and switch to recover. However, the switch is currently failing to route traffic or allow management access.

Current Status:

• Access Issues: Attempting to log in via the Web GUI results in "Invalid Password" errors, suggesting a possible configuration corruption or lockout.
• Troubleshooting Performed: Multiple hard power cycles (router and switch) have been attempted without success.

Requested Assistance:

1. Console Access Guide: Step-by-step instructions for connecting a macOS device to the switch via a physical console cable.
2. Password Recovery: Procedures to bypass or reset the admin password via the Command Line Interface (CLI).
3. Stability Diagnostics: Steps to identify why the switch becomes unstable after power fluctuations and how to prevent future "flakiness."

[Imran_ruckus]

Hi @mfalam84 

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community. 

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are encountering intermittent internet connectivity. 

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

This issue is typically caused by a Routing Code (SPR) problem, often triggered by a power outage.

Please refer to the RUCKUS Lennar Knowledge Base self-help article below to review the steps for checking and troubleshooting this issue:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-RUCKUS-ICX-7150-C12P-...

Additionally, please check default username passwords to login:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Default-Admin-Login-Username...

Please let me know if you need assistance at any step during the process.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[mfalam84 · Accepted solution]

Thanks Imran!