in home service need

[Dawnrusso4]

system was in my new home at time of purchase at covid time. No one could come into home. Never explained only over phone. Then had someone come out to show and hook up but he did not speak english well and could not understand. So, I do not know my password. Also, there are different lights showing on the box on the ceiling that I do not know anything about. green and yellow. One of my boxes has 1 green and 2 yellow lights. The other box has 2 green and 1 yellow. The connection in my home is horrible. People come over and say that when they are in my home the connectivity is horrible. I need help and was told this system is no longer receiving in home service. Is that true and who can help?

[Jayavidhya]

Hi @Dawnrusso4

Effective November’2022, ‘Ruckus Support for Lennar Homes customers will no longer be handled by phone or email.
We will be exclusively supporting customers via this community forum support model. I would recommend that you seek outside help or a technician.

Best regards,

Jayavidhya

Lennar Home Community

[Dawnrusso4]

Ok. Can you please tell me what type of technician I should reach out to for this system. Excuse my ignorance. 

[Jayavidhya]

Hi @Dawnrusso4

We do no have any list, however there is a tech company named geek squad that you can hire.

Also if you are facing the connectivity issue, most possibly your switch is running the wrong code which we call ‘routing code' 

An identifier of this problem is that it comes out as Switch-Router in the unleashed dashboard.

There we are going to see 2 important things the

MAC address: Physical address of the device this never changes

The IP address is a logical address assigned by your local router to the device (this can change and may not be the same as the one shown on the dashboard)

1- To fix this issue, we must identify the IP address of the switch 'currently'

-We can try the IP address that shows in the dashboard copy and paste it in the URL if that redirects you to the login page for the ICX-7150-C12P that is the correct one if not I will leave you a guide how to perform a IP scanner on your local network to identify the switch IP. 

How to find my Ruckus “Devices IP address” using free applications

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Device...

2-Once we identified the IP address of the switch proceed to access remote to the device 'command Line' 

How to remotely access to 'ICX 7150-12P' or 'access points' "Network devices"

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-IC...

3-Here is a quick guide to understand how to fix the 'routing code issue' but basically you need only need to run the following commands once you are on the command line 'CLI' 

Note: Hit Enter to accept each command

enable

copy flash flash secondary 

boot system flash secondary yes 

example: 

ICX7150-24P Router>enable (hit enter to accept the command)
ICX7150-24P Router#copy flash flash secondary (hit enter to accept the command and wait  : until the flash finished )
ICX7150-24P Router#boot system flash secondary yes ( hit enter to accept the command  : the switch will reboot )

How to Fix Routing code issues on Lennar Home users

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Fix-Routing-code-issu...

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-solve-the-routing-cod...

4-If the access via IP address is not possible here is a guide how to access using a console cable (usb to usb type C ) 

How to console in the ICX-7150-C12P

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-71...

Once you are log in the ICX-7150-C12P please follow up the same steps that are on point '3'

Best regards,

Jayavidhya

Lennar Home Community