frequrntly disconnect from internet and extremely slow

[vijayakirank]

Hi, I have 3 APs connected to CX7150. These were installed by Lennar in 2018. I now have issues with the APs dropping connection frequently. I have to restart the CX7150 to get back online. But even after restart, these provide very erratic connection with speed ranging from 17 to about 190 MBPS while my wired connection provides over 950MBPS at any point of time. I do not have my unleashed account details (forgot).

[Imran_ruckus]

Hi @vijayakirank

Thank you for your response.

As RMA is completed on this case, it is now closed.

We truly appreciate your time and patience throughout this case.
Thank you once again for reaching out to the RUCKUS Lennar Home Community. Should you have any further questions or need assistance in the future, please don’t hesitate to contact us.

Wishing you a wonderful day ahead!

If your issue has been fully addressed, please click the Kudos button and mark the responses as an Accepted Solutions.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[pinky_ruckus]

Hell @vijayakirank o,

Thank you for the response.

Could you please share the picture of the connection ports of the switch as shared in the below pic?

Also, please disconnect the cables from the Switch and reconnect them firmly.

While reconnecting , please try connecting the AP and ISP cables to one of the other 12 ports on the Switch.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[vijayakirank]

 

Here is the picture of my connections The three Yellow lines at the bottom of the bundle is the wired APs.

I inter changed these cable ports. But I still get slow connection.

[vijayakirank]

Hi,

Any update please? My APs keep disconnecting from the internet and when rebooted, the speed is very low for a few hours and again they drop off. I tried to attach the picture of my Switch showing the cables. But this now, does not allow me to attach images.

[pinky_ruckus]

Hello @vijayakirank 

Thank you for the response.

I understand that you are trying to upload the pictures; however, you are facing issues while uploading.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let us know the answers to ALL the above queries or let us know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.