frequrntly disconnect from internet and extremely slow

[vijayakirank]

Hi, I have 3 APs connected to CX7150. These were installed by Lennar in 2018. I now have issues with the APs dropping connection frequently. I have to restart the CX7150 to get back online. But even after restart, these provide very erratic connection with speed ranging from 17 to about 190 MBPS while my wired connection provides over 950MBPS at any point of time. I do not have my unleashed account details (forgot).

[vijayakirank]

Hi Imran,

I followed your instructions to copy the secondary flash. After reboot, I see only one AP has come up and the other Two APs have flashing Power LEDs. Here are the other details:

[Imran_ruckus]

Hi @vijayakirank 

Greetings, and thank you for your response and the update.

Could you please share the current status of the issue?

If the issue still persists, kindly unplug the Ethernet cables connected to the Access Points and reconnect them to any of the ports within the 1–12 range on the RUCKUS switch (please refer to the screenshot below). After doing so, please check the internet stability.

Let me know how it goes.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[vijayakirank]

Hi Imran,
I did that. But the issue remains the same. The unit works for a little while after restarting and then the internet drops on all the Apps. I tried moving the connections to different ports. And unplugging and plugging back the switch power. The issue repeats.

[Imran_ruckus]

Hi @vijayakirank 

Greetings!!!

Thank you for sharing the requested information.

Based on the troubleshooting performed, your ICX-7150-C12P Switch PoE ports are not responding properly, and the troubleshooting did not help. A reset was also attempted; however, the issue still persists. This indicated a Hardware issue.

As a result, this Switch unit appears to be defective and needs to be replaced through the RMA (Return Merchandise Authorization) process.

To initiate the replacement, Please use the private chat option to respond so we can proceed further. For your reference, I have included a screenshot below.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Imran_ruckus]

Hi @vijayakirank 

Greetings!

I’ve raised an RMA case and sent you a private message with the RMA details. You will receive further notifications from the RMA case. 

Please check and let me know if you have any questions.

Thank you once again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support