cx7150 switch doesn't work right

[wheels4wb]

I am hoping you can please help me. I have spent the last three days going through your website trying to figure out was is wrong with my cx7150 to no luck. Please let me explain. two years ago i replace my cx7150, or (RMA) . Another unit was sent out, at that time I couldn't figure how to set it up. so i  never use it. Recently I thought i would try again to set it up, but not able to again. I am disable and i truly having the hardest time with this. I WOULD love to use this system one day. please help.

[pinky_ruckus]

Hello @wheels4wb ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[pinky_ruckus]

Hi @wheels4wb ,

Greetings! 

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it. 

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Pinky Rajendran

RUCKUS Lennar Home Community

[wheels4wb]

 

[wheels4wb]

 

 

[pinky_ruckus]

Hello @wheels4wb ,

Thank you for the response.

From the pictures you shared, it seems like the ethernet cable which is coming from the ISP’s (Internet Service Provider’s) Router or Modem/Router combo is plugged into the wrong port on the Switch panel. It must be plugged into any 1 in-12 ports as shown in the below screenshot. 

1. Please unplug the ethernet cable and plug it into the correct port then reboot (unplug and plug from the power outlet) and try to connect to the Internet via Access Points.

It should be plugged into one of the 12 ports as shown in the below screenshot.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community