cx7150 switch doesn't work right

[wheels4wb]

I am hoping you can please help me. I have spent the last three days going through your website trying to figure out was is wrong with my cx7150 to no luck. Please let me explain. two years ago i replace my cx7150, or (RMA) . Another unit was sent out, at that time I couldn't figure how to set it up. so i  never use it. Recently I thought i would try again to set it up, but not able to again. I am disable and i truly having the hardest time with this. I WOULD love to use this system one day. please help.

[pinky_ruckus]

Hello @wheels4wb ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[wheels4wb]

Yes please, I am unable to pull up the switch online, it doesn’t show?

[pinky_ruckus]

Hello @wheels4wb ,

Thank you for the response.

Please unplug the ethernet cable of the Switch that comes from the ISP (Internet Service Provider’s) Router and plug it back into any other available 1-in-12 ports as highlighted in the below screenshot. Once done, please reboot (unplug and plug from the power outlet)your ISP Router once and once it comes up, check the internet connection stability via RUCKUS. 

Please check and let me know if you have any queries in this regard. 

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[pinky_ruckus]

Hello @wheels4wb ,

Thank you for the response.

Could you please confirm if you have unplugged the ISP cable and plugged in back to one of the 12 ports of the Switch as requested in the previous post?

Once done, please reboot (unplug and plug from the power outlet)your ISP Router once and once it comes up, check the internet connection stability via RUCKUS.

Please let us know if you have any queries in this regard.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

[pinky_ruckus]

Hello @wheels4wb ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.