cannot set up my ruckus routers

[atelang1]

I seem to be having trouble with getting my routers working properly. These were already installed by the original purchaser of the home. I have 2 pre installed, one on  the main floor, and one upstairs. The one downstairs has no lights, and the one upstairs is blinking green. When I try to set up through the app, it tells me to connect to configure me wifi, but it never shows up. Really struggling here and would like to get these working please. 

[atelang1]

I haven't gotten around to resetting my other AP. I will do that tomorrow. The network name i changed it to disappeared, but will see if anything happens when I reset the downstairs AP

[pinky_ruckus]

Hello @atelang1 ,

Thank you for the response.

Please share the screenshot showing the version of the Unleashed as described in the previous post for us to proceed further.

Please let us know if you have any queries in this regard.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

[pinky_ruckus]

Hello @atelang1,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[pinky_ruckus]

Hello @atelang1,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[pinky_ruckus]

Hi @atelang1 ,

Greetings! 

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it. 

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Pinky Rajendran

RUCKUS Lennar Home Community