05-25-2025 11:48 AM
Hi!
We live in a Lennar community and had a really bad storm recently. Our Ruckus unit failed so I purchased a new one. The lights are back on but the Ethernet connect to the Ruckus unit started flashing yellow. I switched out the Ethernet cables and it is still flashing yellow. The power to the access points is back and while we can connect to them, it doesn’t connect to the internet. See attached for picture on the Ruckus unit. Any suggestions? Thanks for the help!
06-02-2025 05:34 AM
Hi @wxm2026
Greetings!!!
Thank you for your recent correspondence and update.
We may need to check some configurations of your RUCKUS ICX-7150-C12P Switch to troubleshoot this issue.
To proceed with troubleshooting the issue, please follow the steps outlined below to access the Command Line Interface (CLI) and provide the necessary command outputs:
1. First, identify the current IP address assigned to the switch ICX-7150-C12P by your local router. You can use an IP scanner tool to easily locate the switch's IP address on your network. Here is a guide on how to perform this using the IP Scanner free application:
2. Once you have identified the IP address of the switch, proceed to access the Command Line Interface (CLI) of the RUCKUS ICX-7150-C12P switch. Here is a guide on how to access the CLI:
If you can access the Command line, the prompt should look like below:
ICX7150-C12 Router> OR
ICX7150-C12 Switch>
3. After successfully accessing the CLI, please execute the following commands and provide the outputs:
enable
show version
show flash
show inline power
show inline power detail
show interface brief
Please share the command outputs or screenshots if you encounter any issues or errors during these steps.
Feel free to reach out if you have any questions or require further assistance.
Thank you for your cooperation and patience.
Best regards,
Imran Sanadi
RUCKUS Lennar Home Community
06-04-2025 06:07 AM
Hi @wxm2026
Greetings!!!
I trust this message finds you well.
I kindly request an update on the status of the issue so that we may proceed further with resolving it.
Thank you.
Best regards,
Imran Sanadi
RUCKUS Lennar Home Community
06-04-2025 07:30 AM
Hi! Before doing the above, I tried a hard reset again and that seems to have solved the issue. If things change, I’ll let you know!
06-04-2025 08:13 AM
Hi @wxm2026
Thank you for the response.
Great!!! Good to know that the issue is now resolved.
We appreciate your time and patience on this case.
Thank you again for contacting RUCKUS Lennar Home Community, and feel free to contact us for future queries.
Have a great day ahead!!!
Best regards,
Imran Sanadi
RUCKUS Lennar Home Community.
