Wifi or AP not working after AT&T router upgrade

[RFadtke]

Hi...so no devices are working, echo, air condition controllers, TV etc. Is the AP not getting correct signal and or new network info? Thanks

[Chandini]

Hi RFadtke

Thank you for reaching us. 

1. Could you please let me know what is the AP model you are looking for help with ? Are you looking for assistance with AP or switch ?
2. Could you please let me know if you are from Lennar Homes ?
3. Which is the switch model you are using ? Could you share a picture of front panel of the switch ?

Thanks 

[RFadtke]

Yes Lennar I think it's the 510 model I don't know what I need help with, I'm guessing because the wifi network and password changed so how does this equipment get the new login?

[Imran_ruckus]

Hi @RFadtke 

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your RUCKUS setup is not working after changing the Internet Service Provider (ISP).

This issue happens when the Access Points are unable to contact the new gateway after changing ISP.

Could you please let us know the answers to the below queries to assist you better?

1. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

2. May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let me know the answers to ALL the above queries and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[RFadtke]

Hello?