Wifi network disappeared

[ArtPrescribed]

I lost internet service for approx 8 days due to a problem with the fiber and once ATT fixed the issue the ruckus wireless network has disappeared. Please help

[Jayavidhya]

Hi @ArtPrescribed

1) Please confirm the cable connection of your device from your router to the switch.

2) Also please confirm whether your switch and the access points are powering up or not.

If your Access points are not powering up then it indicates that your switch is  stuck in boot mode.

3) Please check SYST and power the lights' status of the ICX7150 Switch, describe those lights for us first.

Also let me add more detail to understand the LED lights of your Access points. 

R510 LED lights

https://docs.commscope.com/bundle/unleashed-200.12-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B63A-3498...

4) Please let us know whether you have tried any factory reset or not.

Best regards,

Jayavidhya

Lennar Home Community

[ArtPrescribed]

1) Please confirm the cable connection of your device from your router to the switch.

YES

2) Also please confirm whether your switch and the access points are powering up or not.

BOTH ARE POWERED ON

If your Access points are not powering up then it indicates that your switch is  stuck in boot mode.

3) Please check SYST and power the lights' status of the ICX7150 Switch, describe those lights for us first.

5G = SOLID GREEN

2.4G = SOLID GREEN

AIR = BLANK (NO COLOR)

CTL = SOLID GREEN

PWR = SOLID GREEN

Also let me add more detail to understand the LED lights of your Access points

[ArtPrescribed]

I HAVE ALSO NOT ATTEMPTED ANY RESETS. THE RUCKUS BOX IN THE CABINET IS OPERATIONAL AND HAS NOT BEEN TOUCHED

[Jayavidhya · Accepted solution]

Hi @ArtPrescribed

For better understanding of the issue please upload the image of switch and the access points.

Also to identify the IP address of the switch and the access points here I will leave you a guide on how to perform a IP scanner on your local network to identify the switch IP. 

How to find my Ruckus “Devices IP address” using free applications

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Device...

1:Try t find the Switch IP address, by wiring the computer to the Switch(hope windows) use any of the yellow ports

2:Run the IP scanner.

How to remotely access to 'ICX 7150-12P' or 'access points' "Network devices"

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-IC...

Best regards,

Jayavidhya

Lennar Home Community