RUCKUS Community Forums are now in READ-ONLY mode while we migrate to a new platform.
You will still be able to read posts and knowledge articles, but will be unable to post new content until Go Live on the new platform Monday August 17.
Lennar Smart Home customers: please contact [email protected] for assistance during the week of August 9-17.
HI there,
Our internet is not working properly after power outage. Streaming and video calls are impossible. I've read through a similar situations on your forum and trying to fix the code. I've connected my 2015 Macbook Air directly to the switch with a USB type C cable, downloaded the driver for Mac, and then started to enter commands in the Terminal. I was using this message for reference: https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Wifi-for-ruckus-is-freezing-...
After trying all the steps that is what I see on my screen:
Please help me to solve the issue.
Thank you.
this what I see after running show poe.
What do I click next since it is not letting me type in the next command from your list.
I had to run all the steps again because I quit the terminal session after I sent you a message with the session time out screen shot. 
Hi @Katrins74
The same screen provide you the instruction, to check more lines or pages press space key, to quit the input control plus the C key, please run the next commands in the port where that access points are connected (1/1/1 and 1/1/6) as well where is connected the ISP router
Diagnostic commands:
clear cable-diagnostics tdr x/x/x
phy cable-diag tdr x/x/x
show cable-diagnostics tdr x/x/x
Example in your Access Point current port.
clear cable-diagnostics tdr 1/1/1
phy cable-diag tdr 1/1/1
show cable-diagnostics tdr 1/1/1
clear cable-diagnostics tdr 1/1/6
phy cable-diag tdr 1/1/6
show cable-diagnostics tdr 1/1/6
Best regards,
Yarenis Hernández.
Technical Support Engineer | L2 TAC Wired | Lennar Home Community
