Wifi for ruckus is freezing and slowing up after power outage

[CK]

After a power outage the internet is now working slower than before. It freezes up. Was running fine before. We have reset entire Ruckus box by unplugging. Also reset the boxes on each of the 3 floors in my house and still nothing has worked. What can we do? I was going to go best buy and just another wifi extender. Any thoughts?

[CK]

I think i hit something by mistake. I have not fixed my problem

[PeterK]

I’m in the same boat as this person. The main ruckus box is the issue. I’ve tried all the thing suggested. This is well beyond a normal issue if a factory reset doesn’t fix it. Can you just send me a new box that has the proper coding?

[Yarenis]

Hi @PeterK

Ok, the Switch is not detecting the console connection?

Please provide a picture of the connection you used, including the terminal application on your MAC, when you ran the command ls /dev/cu.* for the MAC user or Device Manager>Port Status (COM & LPT) for the Windows user (the console cable must be connected from the computer to the Switch), so that I can confirm that the troubleshooting was done correctly, and thus approve an RMA.

Windows:

MAC:

[Vásquez_Fer]

Hi @PeterK  

Since the ICX - 7150 C12p ( white box )  is not broken and can be fixed, need to preform the troubleshooting necessary to determined if we can replace it.

If you are presetting the routing code issue due the power outage the switch starts running the wrong code 

As a solution for now you can connect to your local router via Ethernet or Wi-Fi and you are not going to have connectivity issues from there 

I will leave a short Guide about the normal setup for home users:

Where the main (white) box in your cabinet is the switch (ICX 7150-12CP)

And the boxes on the ceiling are the Wireless Access Points 

Most common Setups for Lennar homes users

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Most-common-Setups-for-Lenna...

We have 2 ways to access to the Switch 1- In a logical way via Ip address (IPs are logical addresses given by the local router) so we would have to track which IP is that of the Switch (that is using).

1-This guide show you how to track the IP address of the Switch

How to find my Ruckus “Devices IP address” using free applications

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Device...

2-This guide show you how to access remotely to your switch

How to remotely access to 'ICX 7150-12P' or 'access points' "Network devices"

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-IC...

3-This guide contains the usernames and passwords if accessing on the switch ask you for that

Admin usernames and passwords for the Ruckus Wi-Fi Access Points/Switch for Lennar home users

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Admin-usernames-and-password...

4-Here are the steps how to fix the ‘routing code’ step by step (2 guides)

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Fix-Routing-code-issu...

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-solve-the-routing-cod...

The other method to access to the switch is via console (cable access) in this case we need a USB type C to USB standard or Console cable Rj45 to USB. 

1-Here is the guide on how to access through the console and pre-install the necessary software

How to console in an ICX-7150-12c

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-71...

2-Once you are log in you can follow up the Routing code guides to fix the issue that are on the step ‘4’

Best Regards 

Fernando Vasquez

[PeterK]