12-13-2022 02:49 PM
12-13-2022 03:15 PM
Hi
In order to provide the best troubleshooting steps, please respond to the next questions:
1:Are the access points powering up?
2:Can you see the SSID/Wi-Fi ID?
3:Are you able to connect, but with slow connectivity?
Best regards,
Yarenis Hernández
Technical Support Engineer | L2 TAC Wired
12-13-2022 03:22 PM
Power looks to be on. I cannot connect to my wifi, it doesn’t even come up as an option on my phone. I have tried unplugging everything, turning it on and off again, and have even called my internet provider to have them restart it. Nothing is working
12-13-2022 03:34 PM
Based on the next image please describe the lights of the access points, also confirm the status of the Switch.
Access Points image:
R510 LED lights
Switch port descriptions
ICX7150 Interpreting port-side LEDs
Best regards,
Yarenis Hernández
Technical Support Engineer | L2 TAC Wired
12-13-2022 03:43 PM
Power light is solid green. 2.4G and 5G are both solid orange.