Wifi down

[Madelynjohnson]

• My wifi has been down for over a day now. Called the internet provider and they said to reach out to ruckus. Need help asap

[Yarenis]

Hi  

In order to provide the best troubleshooting steps, please respond to the next questions:

1:Are the access points powering up?

2:Can you see the SSID/Wi-Fi ID?

3:Are you able to connect, but with slow connectivity?

Best regards,

Yarenis Hernández

Technical Support Engineer | L2 TAC Wired

[Madelynjohnson]

Power looks to be on. I cannot connect to my wifi, it doesn’t even come up as an option on my phone. I have tried unplugging everything, turning it on and off again, and have even called my internet provider to have them restart it. Nothing is working

[Yarenis]

Hi @Madelynjohnson

Based on the next image please describe the lights of the access points, also confirm the status of the Switch.

Access Points image:

R510 LED lights

https://docs.commscope.com/bundle/unleashed-200.12-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B63A-3498...

Switch port descriptions

ICX7150 Interpreting port-side LEDs

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-98DBADCF-277F-4450-8A0B-58A4F916179...

Best regards,

Yarenis Hernández

Technical Support Engineer | L2 TAC Wired

[Madelynjohnson]

Power light is solid green. 2.4G and 5G are both solid orange.