Wifi Network Name

[Chief187]

Hi, The local cable company disconnected my Ruckus 7150 claiming it was causing problems with my Arris modem/router. Now I need to reset everything. When I name the access points after the factory reset, should I use a different name than my wifi network and if so, once everything is rebooted, what network name should I connect all of my devices to. I don't want to confuse my devices or network

[Chief187]

Thanks for getting back to me. I intend to connect the switch to the modem, but what I really need help with is naming the unleashed access point after the factory reset of the access point. I already have a a Wi-Fi active in my home. 

[pinky_ruckus]

Hello @Chief187 ,

Thank you for the response.

May i please know if you have tried to perform a factory reset on the Access point?

You should only connect one AP while performing a factory reset and you will need to create a new name for the Unleashed network.

Please follow the article mentioned in the previous post and it will help you to create a new SSID/network after performing the factory reset.

Please let us know if you have any queries in this regard.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

[Chief187]

It took a couple of days to get the ladder in place. I performed a factory reset on the switch and this morning performed a factory reset on the primary AP. The second AP is not connected. I successfully reset the main AP, set up the password in step one and step two, being careful to take screenshots of each step to save the information. However, twice I have tried on the mobile app to manage the network and I keep getting error messages that my password is incorrect. I am about to try one more time before forgetting the entire process.

[pinky_ruckus]

Hello @Chief187 ,

Thank you for the response.

Could you please share the screenshot of the error message or the point where you are getting stuck?

Please let us know if you have any queries in the regard.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

[Chief187]

Ok, three or four times is a charm. LOL  I have it set up with my iPhone being the only client. I tried setting up password recovery but I get "something went wrong. I'll worry about that later.