WiFi inconsistent, internet speed go hi and low. Forgot id and password.

[LD]

so there was a power outage day before yesterday. Than yesterday WiFi signal becomes interrupted every other second. Internet is fine but WiFi is flaky and slow. I want to login into unleash app but forgot id and password. Plz help

[pinky_ruckus]

Hello @LD ,

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that you are facing slow or intermittent connectivity issues after the power outage and unable to login to the Unleashed app.

To assist you further, I would require few configurations from your Switch.

Please follow the below steps and help us with the queries,

1. To check this, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily.

How to find the IP Address of the RUCKUS Devices (Switch and APs) using IP Scanner free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-find-the-IP-Address-o...

2. Once we identify the IP address of the switch proceed to access remotely to the device “Command Line”

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-access-the-Command-Li...

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command

enable

show version

show flash

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again. We appreciate your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[LD]

Hi Pinky, I found ip address for ruckus. But when I go into terminal from my Apple laptop it say no matching host key type found. Pasting the response from command line. IP address striked out. 

‘Unable to negotiate with ———— port 22: no matching host key type found. Their offer: ssh-rsa’

[pinky_ruckus]

Hello @LD ,

Thank you for the response.

From the above response you shared, I understand that you are able to get the IP address of the Ruckus Switch.

Could you please use the same IP address to login to the web browser and confirm if you are able to access the Switch dashboard?

You should observe the Switch Dashboard, which should be visible upon accessing the appropriate IP address, as illustrated in the screenshot below.

Please let us know if you are able to access the dashboard with the obtained IP address.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[LD]

So, on the Firefox I added the http and ip address. Now I am on ruckus unleased , it’s asking for username and password