WAP not working

[ashleym921]

Hello, Ever since a power outage last month none of the WAPs in my house have been working. I have tried un-plugging the main device in the hub, but the lights on the WAPs still do not turn on. How can this be fixed?

[Jayavidhya]

Hi @ashleym921

Please check SYST and power the lights' status of the ICX7150 Switch, and let us know the LED status.

Also let me add more detail to understand the LED lights of your Access points. 

R510 LED lights

https://docs.commscope.com/bundle/unleashed-200.12-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B63A-3498...

Also if the SYS light in the switch is Orange/Amber, the Switch may be stuck in boot mode, please confirm if other devices that required power are getting power or if only the Access points are affected, also confirm if the Switch works for data transfer by connecting a computer if works our issue is that the ICX 7150 Switch have the PoE(power over Ethernet) disabled, so let me add both guides to fix those issues.

1:Switch is stuck in boot mode, the Switch does not transfer data or power and the SYS light is Orange/Amber, in order to fix it, you need to get access via the console, using two connections one is for console access using the USB to type C cable (the USB will be connected on your computer and the type C on your ICX7150 Switch) now the second connection will be an Ethernet cable from your computer to the out-of-band port on your ICX 7150 Switch) 

How to perform a Software recovery on an ICX7150 switch

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-re...

Ruckus ICX Recovery Load boot code from boot monitor

https://www.youtube.com/watch?v=RHriOYYD_iI&t=7s

2:If the Switch works for data but does transfer power, you need to enable the PoE,

Please follow the below guide to check and enable PoE status.

How to check the PoE status and provide the logs in case there is a failure via web access.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-check-the-PoE-status-...

Best regards,

Jayavidhya

Lennar Home Community

[ashleym921]

I have no idea how to preform any of these "checks". I will need someone from your team to come out and evaluate. Most likely, based on others from my community, these units will need to be replaced. Please let me know when someone can come out and access.

[Yarenis]

Hi @ashleym921

I understand that the steps may be somewhat new, however, we have tried to create the guides as non-technical as possible, so that they are not difficult to follow; however, if you continue to have difficulty following the steps, I would recommend that you seek outside help or a technician.

Best regards,

Yarenis Hernández.

Technical Support Engineer | L2 TAC Wired | Lennar Home Community Moderator

[ashleym921]

Hello, These instructions are not easy to follow, especially when I do not even know what these parts are. Nor do I have a personal laptop to make any of these checks or connections. This is extremely terrible customer service. I need someone from your team to fix the installed units. Please let me know what phone # to call or how to set up an in person appointment to get these devices fixed or replaced.

[Jayavidhya]

Hi @ashleym921

Effective November’2022, ‘Ruckus Support for Lennar Homes customers will no longer be handled by phone or email.
We will be exclusively supporting customers via this community forum support model.

I understand that the steps may be somewhat new, however, we cannot replace the chassis until you confirm that the hardware is damaged.
We have tried to create the guides as non-technical as possible, so that they are not difficult to follow; however, if you continue to have difficulty following the steps,
I would recommend that you seek outside help or a technician.

Best regards,

Jayavidhya

Lennar Home Community