Username/Password not working for ruckus ICX-7150-C12P

[ramgopaluv]

Hi Ruckus team,

Could one of you please help me with the issue I have. We recently had a power outage and after that ruckus wifi became very slow/intermittent. ISP connection is good. When searching online, found a solution that this happens due to routing code issue and to fix it, have to acces ruckus switch via CLI or web GUI. Here I am stuck. As soon as I connect from ruckus console port to USB on laptop and open  Putty, it asks me for username and password. I tried all the combinations of passwords available and none of them are working. It displays user verification login failure. Could you please help me with how to reset the password? 

Thank you very much. 

[pinky_ruckus]

Hi @ramgopaluv ,

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that you are facing issues logging into Switch CLI and needs assistance in resetting the login credentials.

Please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to reset the ICX-7150-C12P Switch login credentials

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-reset-the-ICX-7150-C1...

Please follow the process explained in the article and let me know if you have any queries in this regard.

Thank you again. We appreciate your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[erin54]

I have the same problem. I cannot get to the CLI to reset the login credentials because every method I try asks for a username/password, which I don't know.  I have tried all of the default ones listed, none work.  I've hard-reset the switch several times. SSH needs a login. Consoling in asks for a login.  Telnet port refuses connection. What else can be done?

[pinky_ruckus]

Hello @erin54 ,

Greetings!

Thank you for your response to the post.

I understand that you are experiencing issues with the login credentials while logging in to the CLI of the Switch. Could you please create a new post on the Community forum since this case involves a different user? Once you have created the new post, we will be happy to assist you further.

Thank you for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[pinky_ruckus]

Hello @ramgopaluv  ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community