Unleashed not connected to internet after short power outage

[lovebirdsoffl]

After a short power outage ruckus unleashed app shows not connected to the internet. The lights on my access point lights are all working but when I try to open unleashed it says unleashed you are not connected to unleashed network. Go to settings?  When I go to the settings everything looks fine. How can I get it to reconnect. Thanks for any help in advance. 

[Imran_ruckus]

Hi @lovebirdsoffl 

Thank you for the response and the information.

As per the screenshot you shared, the RUCUS ICX-7150-C12P Switch seems good on the Unleashed.

Could you please uninstall and install the Unleashed app and try to log in once again? Please make sure you are connected to the RUCKUS Unleashed Wi-Fi network when you try to log in on the Unleashed Application.

Please check and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[lovebirdsoffl]

I uninstalled unleashed, reinstalled and made sure it was connected to the ruckus unleashed wifii and the app still wont work. I still get the same message that it’s not connected and go to settings. 

[Imran_ruckus]

Hi @lovebirdsoffl 

Thank you for the response and the update. 

Could you please login to the RUCKUS ICX-7150-C12P Switch and share the information as shown in the below screenshot?

Use IP Scan and try to browse your ICX-7150-C12P Switch IP address on a web browser. As described in the below guide.

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Device...

You should see the Switch Dashboard as shown in the below screenshot to confirm it’s a Switch IP Address. 

Try to access your switch from a web browser by pasting the below URL in http or https form whichever that works.

https://0.0.0.0 or http://0.0.0.0 (IP address of Switch. 0.0.0.0 is just as an example)

Please help with the above queries and let me know if you have any queries in this regard.

Thank you again for your patience and understanding. 

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[lovebirdsoffl]

This is what I got when I tried that.  

[Imran_ruckus]

Hi @lovebirdsoffl 

Thank you for the response and the information.

As mentioned in the previous post also try http://192.168.1.251 in HTTP form.

If that doesn’t work, could you please share a screenshot of the IP Scan Result?

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding. 

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.