Unleashed not connected to internet after short power outage

[lovebirdsoffl]

After a short power outage ruckus unleashed app shows not connected to the internet. The lights on my access point lights are all working but when I try to open unleashed it says unleashed you are not connected to unleashed network. Go to settings?  When I go to the settings everything looks fine. How can I get it to reconnect. Thanks for any help in advance. 

[Imran_ruckus]

Hi @lovebirdsoffl 

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well!!!

Thank you for the information you shared.

From the case description, I could understand that your RUCKUS Unleashed is not working.

May I know if you are able to login to the Unleashed system on the web browser? (Please refer to the below screenshot)

If yes, please share the screenshot showing the below information.

Please confirm and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[lovebirdsoffl]

I can connect through the web.  It just doesn’t connect through the app. Thanks for your help 

[Imran_ruckus]

Hi @lovebirdsoffl 

Thank you for the response and the information.

If you are able to log in on the web, please share the screenshot showing the below information.

Please confirm and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[lovebirdsoffl]