CommScope RUCKUS Community Forums

danalbre · ‎05-20-2023

On my mobile unleashed app, one of my two aps is shown as offline, but both of the physical aps have all green lights. Is this some error specific to the app?

Imran_ruckus · ‎06-08-2023

Hi @danalbre

Greetings!!!

Hope you are doing well!!!

Thank you for the response and the information you shared.

As I observed that your Master AP is assigned with a Public IP address (76.214.42.5) by your ISP Router. However, it is always suggested to use a Private IP address for the Switch and APs.

This happens when your ISP (Internet Service Provider) router is IP Passthrough enabled. It has to be in a disabled state to avoid any issues with the connectivity. I suspect this may be the reason for the issue you are facing. Please login to your ISP router account and disable the same. (Please refer to the below screenshot)

Please check and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

View solution in original post

Salmon75 · ‎05-22-2023

https://community.ruckuswireless.com/t5/Unleashed/No-Connection-Despite-Connected/m-p/58653

Imran_ruckus · ‎05-22-2023

Hi @Salmon75

Thank you for the response and the information you shared.

From the link you shared, I can see that, you have raised that case under the ‘Unleashed’ category. For Lennar Home users, the case must be raised under the ‘RUCKUS Lennar Support’ category in the forum.

However, I will move that post to the Lennar Support category, and you will receive a response shortly.

Please do not respond on this case,

Thank you again for understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

CommScope RUCKUS Community Forums

Unleashed app shows ap as offline but lights are on