Unleashed app on iPhone won’t login and says unleashed app not connected to internet, go to settings

[Jrwilliams23]

We are trying to fix our ruckus because the CTL light is out. So, I tried logging into unleashed app to install updates but keep getting (unleashed is not connected to internet please go to settings) and when I go to settings it doesn’t have anything I can do. We are a Lennar home. 

[Imran_ruckus]

Hi @Jrwilliams23 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

[Jrwilliams23]

Hello, Well I thought all was good after completing resetting my ruckus...but within a few days I no longer have access to the app again. I am frustrated by this as I had to go through resetting my ring, my sonos, my directv and do not want to have to reset the AP again. 

[Imran_ruckus]

Hi @Jrwilliams23 

Greetings!

Thank you for your response and the update.

Please uninstall and then reinstall the RUCKUS Unleashed application, and try logging in again.

If the issue persists, kindly share the error message you are encountering, and I will assist you further.

Thank you once again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

[Imran_ruckus]

Hi @Jrwilliams23 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

[Jrwilliams23]

I reinstalled the app and it says: "you are not connected to unleashed network. Go to settings." When i go to settings there is no action to connect anything. This the same issue last week when I had to go in and do a complete reset of my APs. which was a big hassle in that now our surround sound and directv do not work at all. I do not want to reset the APs again. So what is the issue here?