Unleashed app on iPhone won’t login and says unleashed app not connected to internet, go to settings

[Jrwilliams23]

We are trying to fix our ruckus because the CTL light is out. So, I tried logging into unleashed app to install updates but keep getting (unleashed is not connected to internet please go to settings) and when I go to settings it doesn’t have anything I can do. We are a Lennar home. 

[Jrwilliams23]

So I put in the IP address and it took me to unleashed login so I put in the admin and pwd and it takes me to this: 

[Imran_ruckus]

Hi @Jrwilliams23 

Thank you for the response and the update.

Please try to factory reset the Access Points and configure a new Wi-Fi/SSID. Please refer to the factory reset guide shared in my previous post.

Let me know if you are stuck at any point during the factory reset process.

Thank you for the patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[Jrwilliams23]

By doing that, won't i have to reset my ring doorbell, my sonos surround sound, etc...everything that is linked to my current wi-fi

[Imran_ruckus]

Hi @Jrwilliams23 

I hope this message finds you well.

Thank you for your response.

Please note that all devices will disconnect from the current RUCKUS Wi-Fi network, as a new Wi-Fi network will be created during the factory reset process.

However, prior to performing the factory reset, I recommend trying the following steps: Please disconnect the Ethernet cable from the Access Point connected to the RUCKUS ICX-7150-C12P Switch ports, and then reconnect it to of the other available 1-12 ports, as indicated in the screenshot below. Once this is done, kindly check if the current RUCKUS Wi-Fi network is functioning properly.

Please let me know if this resolves the issue.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

[Imran_ruckus]

Hi @Jrwilliams23 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community