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Unleashed App

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Peaches
New Contributor

‎03-17-2023 05:17 PM

I am unable to get into the ruckus unleashed app all of a sudden. It keeps saying “I’m not connected to the network”. “Go to settings?” I am connected everything is working fine all status lights are like they should be. I’m not a tech person so go easy on me! Thanks in advance. 

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Ayush_Tripathi
Internal Employee

‎03-18-2023 04:13 AM

Hello,

Please confirm what is the unleashed firmware version ? Which mobile device (Android, IOS) you are trying to connect with unleashed app? 

1- Uninstall the Mobile App in the cellphone and try again.
 
2- Try to Log in using credentials for Google or Facebook, etc.
 
3- Test with another cellphone available.

Please check if "Enable Mobile App remote Management" option is enable on the unleashed controller.

Please refer the below KB article-

https://support.ruckuswireless.com/articles/000010929

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