I am unable to get into the ruckus unleashed app all of a sudden. It keeps saying “I’m not connected to the network”. “Go to settings?” I am connected everything is working fine all status lights are like they should be. I’m not a tech person so go easy on me! Thanks in advance.
I have tried redownloading the app. I have restarted my phone. I tried logging onto the website. It keeps telling me I am not connected to a Ruckus network. I am not sure what to do. Thanks for any support.
Thank you for contacting RUCKUS Lennar Home Community.
Hope you are doing well!!!
Apologies for the inconvenience caused.
PLEASE NOTE: This is a known issue on which we are working with our Engineering Team internally. And This issue is expected to be fixed in the upcoming Unleashed version 200.14 software release and the App Release.
The estimated Time of Arrival (ETA) for the release is Mid of July 2023.
For now, please refer to the workaround, that will be using the IP Address of Master AP as described in the below process.
If you haven’t tried Accessing Unleashed on a web browser via the IP address of the Access Points, could you please try to find the Master IP address of the Access Point and try to check it on a browser? Please refer to the below guide to find the IP address.
How to find my Ruckus “Devices IP address” using free applications: