Unleashed APs Not Connecting After Enabling Gateway Mode on Ruckus Master

[MJ]

To Ruckus Support,

Hello,

I’m experiencing an issue with my home network setup and need assistance getting it fully operational. Here's a summary of the current setup and problem:

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Environment:

• Switch: Ruckus ICX 7150-C12P

• Access Points: (3) Ruckus R510

  • 1 AP set as Master (Gateway Mode enabled)

  • 2 APs connected via Ethernet (wired)

• Modem/Gateway: AT&T Fiber Gateway (IP Passthrough mode)

• Goal: Use the Ruckus system as the main router/gateway and have all 3 APs connected, managing DHCP and DNS.

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Issue:

• After enabling Gateway Mode on the Master AP and connecting the AT&T gateway to Port C2 (10Gb SFP+ uplink) on the ICX switch:

  • Only 1 of the 3 APs (the Master) connects and functions properly.

  • The other 2 APs show as disconnected in the Unleashed dashboard.

• Wired clients connected to the switch do not get internet access.

• Wireless clients occasionally receive IPs (from the 192.168.2.x pool), but no reliable internet access via IPv4.

• DNS and Gateway appear unreachable from the Ruckus dashboard at times.

• IPv6 pings work, but IPv4 fails (e.g., 8.8.8.8 returns destination unreachable).

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Steps Taken:

1. Set AT&T Gateway to IP Passthrough mode.

2. Connected AT&T modem to port C2 on the Ruckus ICX 7150.

3. Enabled Gateway Mode on the Master AP.

4. Configured WAN IP manually (192.168.1.199) and DHCP range (192.168.2.2 – 192.168.2.200).

5. Set Primary DNS to 8.8.8.8 and Secondary DNS to 1.1.1.1.

6. Reset and reconnected 2 of the APs. Only one came back online.

7. Restored AT&T gateway as temporary DHCP/DNS server for client functionality.

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Assistance Requested:

• Confirm the correct port and configuration for WAN uplink (C2) on the ICX 7150-C12P in Gateway Mode.

• Guidance on how to bring the remaining AP(s) online after factory reset.

• Troubleshooting why wired and wireless clients can't access IPv4 internet through the Ruckus Gateway.

• Clarification on whether any VLAN settings or switch port configurations are needed for WAN and LAN separation in this setup.

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Thank you in advance for your help — looking forward to getting the system fully online.

Best regards,
Jeff Weiler

[Imran_ruckus]

Hi @MJ 
Greetings!

Thank you for your response and the update.

It appears I’m unable to view the screenshots you previously shared. Could you please upload them to the following Google Drive link instead?

Google Drive Upload Link

Kindly ensure the screenshots are taken from the RUCKUS Unleashed web interface using your laptop.

Thank you once again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

[MJ]

Pictures dropped into the Google Drive Folder. 

[Imran_ruckus]

Hi @MJ 

Greetings!

Thank you for your response and the update.

Apologies for the delay in the response.

Could you please confirm whether the disconnected/non-functional Access Point and the working Access Points are running the same Unleashed firmware version? Kindly refer to the screenshots below for reference and share your own screenshots as well.

Additionally, could you let me know the current LED status of the non-working Access Point?

Thank you once again. We truly appreciate your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

[MJ]

Hi Imran,

Thank you for your continued support.

Following your last email, we’ve taken the recommended steps to troubleshoot the connectivity issue:

1. Disabled IP Passthrough on the AT&T gateway.

2. Restarted the AT&T gateway after applying the changes.

3. Verified that two of the three APs are now online and functioning properly.

4. The third AP remains disconnected despite being reset and connected to the switch.

As requested, I’ve verified that all APs are running the same firmware version:

200.14.6.1.179

✅Working APs:

• Model: R510

• Firmware: 200.14.6.1.179

• Status: Connected

❌Disconnected AP:

• Model: R510

• Firmware: 200.14.6.1.179

• Status: Disconnected

• LEDs show solid green, same as the working APs (photos included)

🔗Files Uploaded:

I have uploaded all related screenshots and photos—including AP dashboard views and LED status photos—to the Google Drive folder you previously provided.

Please advise on next steps to bring the third AP online.

Thank you again for your assistance and guidance.

Best regards,

Jeff Weiler

[Imran_ruckus]

Hi @MJ 

Greetings!

Thank you for your response and the update.

Could you please take the affected Access Point off the ceiling and try performing a factory reset using a paper clip? For this process, please ensure that the unit is powered only by a 12 VDC external power adapter and NOT connected via the PoE (Power over Ethernet) switch cable. (Refer to the Screenshots below)

Usually, you will find the 12 VDC adapter connected to your ISP’s Router/Modem-Router combo device.

For your convenience, here are the instructions and helpful resources:

Physical Factory Reset of RUCKUS Access Point:
https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Physical-Factory-Reset-an-Ac...

Ruckus Unleashed Setup via Web Interface (Video):
https://www.youtube.com/watch?v=j8I5aVwMNMg

Video Guide to Unmounting the Access Point (Please refer to the below video from 3:30 Minutes to learn how to get the AP off the ceiling.):
https://www.youtube.com/watch?v=vFD_ByQWGH0&t=42s

Please let me know how it goes or if you need further assistance.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community