Ruckus not connecting to newly installed fios wifi

[Dansroth]

Hello,

We recently purchased and installed Verizon fios in our Lennar home however it does not appear our ruckus system is working on our fios WiFi. I’ve reviewed your self help section and still have not determined a solution. Please advise??

[Dansroth]

We also still maintained our original Xfinity WiFi and that appears to still be able to access our ruckus system. 

[Imran_ruckus]

Hi @Dansroth 

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community. 

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you need assistance in setting up the RUCKUS devices.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

Please refer to the mentioned RUCKUS Lennar Knowledge Base self-help article on how to set up the RUCKUS devices.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/RUCKUS-Lennar-Home-devices-C...

Once they are connected as per the instructions, check if they get back to work again.

Let me know how it goes.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[Imran_ruckus]

Hi @Dansroth 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

[Imran_ruckus]

Hi @Dansroth 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community