Unleashed APs Not Connecting After Enabling Gateway Mode on Ruckus Master

[MJ]

To Ruckus Support,

Hello,

I’m experiencing an issue with my home network setup and need assistance getting it fully operational. Here's a summary of the current setup and problem:

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Environment:

• Switch: Ruckus ICX 7150-C12P

• Access Points: (3) Ruckus R510

  • 1 AP set as Master (Gateway Mode enabled)

  • 2 APs connected via Ethernet (wired)

• Modem/Gateway: AT&T Fiber Gateway (IP Passthrough mode)

• Goal: Use the Ruckus system as the main router/gateway and have all 3 APs connected, managing DHCP and DNS.

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Issue:

• After enabling Gateway Mode on the Master AP and connecting the AT&T gateway to Port C2 (10Gb SFP+ uplink) on the ICX switch:

  • Only 1 of the 3 APs (the Master) connects and functions properly.

  • The other 2 APs show as disconnected in the Unleashed dashboard.

• Wired clients connected to the switch do not get internet access.

• Wireless clients occasionally receive IPs (from the 192.168.2.x pool), but no reliable internet access via IPv4.

• DNS and Gateway appear unreachable from the Ruckus dashboard at times.

• IPv6 pings work, but IPv4 fails (e.g., 8.8.8.8 returns destination unreachable).

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Steps Taken:

1. Set AT&T Gateway to IP Passthrough mode.

2. Connected AT&T modem to port C2 on the Ruckus ICX 7150.

3. Enabled Gateway Mode on the Master AP.

4. Configured WAN IP manually (192.168.1.199) and DHCP range (192.168.2.2 – 192.168.2.200).

5. Set Primary DNS to 8.8.8.8 and Secondary DNS to 1.1.1.1.

6. Reset and reconnected 2 of the APs. Only one came back online.

7. Restored AT&T gateway as temporary DHCP/DNS server for client functionality.

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Assistance Requested:

• Confirm the correct port and configuration for WAN uplink (C2) on the ICX 7150-C12P in Gateway Mode.

• Guidance on how to bring the remaining AP(s) online after factory reset.

• Troubleshooting why wired and wireless clients can't access IPv4 internet through the Ruckus Gateway.

• Clarification on whether any VLAN settings or switch port configurations are needed for WAN and LAN separation in this setup.

---

Thank you in advance for your help — looking forward to getting the system fully online.

Best regards,
Jeff Weiler

[Imran_ruckus]

Hi @MJ 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

[MJ]

Good day Imran,

Which device acts as the router? The AT&T Gateway or the Ruckus?

[Imran_ruckus]

Hi @MJ 

Greetings!

Thank you for your response and the update.

Apologies for the delay in getting a response from my end.

Your Internet Service Provider's device (router or modem-router combo) will serve as the primary gateway for your network.

For more information regarding RUCKUS devices and setup, please refer to the following self-help article from the RUCKUS Lennar Knowledge Base:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/RUCKUS-Lennar-Home-devices-C...

If you have any further questions or need additional assistance, please don’t hesitate to reach out.

Thank you once again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

[Imran_ruckus]

Hi @MJ 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

[Imran_ruckus]

Hi @MJ 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community