Unleashed AP is not established

[Pineapple89]

Hi 

I moved in to the Lennar home.  There are two Ruckus R510 in my condo. When I run unleashed it shows a message said you are connected to config.me however the connection to the unleashed AP is not established yet.  Please wait for the wifi symbol to appear top status bar before continuing.  

However my phone doesn't appear wifi symbol when I connect to config.me

Please let me know how to do it asap because my wifi is not stable or not working in my first floor at all.

[Chandini]

Hi Pineapple89

Thank you for reaching us. 

Could you please confirm whether this is your first time setting up the Unleashed network?

If so, we recommend reviewing the following resources to guide you through the initial configuration and best practices:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/how-do-i-set-up-my-Ruckus-Un...

Thank you 

[Imran_ruckus]

Hi @Pineapple89 

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community. 

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are encountering intermittent internet connectivity. 

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

Please refer to the mentioned RUCKUS Lennar Knowledge Base self-help article for the device setup and configuration guidelines.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/RUCKUS-Lennar-Home-devices-C...

Please keep me updated on the outputs.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Imran_ruckus]

Hi @Pineapple89 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Imran_ruckus]

Hi @Pineapple89 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support