Unleashed AP is not established

[Pineapple89]

Hi 

I moved in to the Lennar home.  There are two Ruckus R510 in my condo. When I run unleashed it shows a message said you are connected to config.me however the connection to the unleashed AP is not established yet.  Please wait for the wifi symbol to appear top status bar before continuing.  

However my phone doesn't appear wifi symbol when I connect to config.me

Please let me know how to do it asap because my wifi is not stable or not working in my first floor at all.

[Pineapple89]

The only LEDs that are turned on on the Ruckus R510 is the Power LED which is blinking, and the CTL LED which is on but blinking

[Pineapple89]

Is there a phone number or person I can talk to?

[Imran_ruckus]

Hi @Pineapple89 

Greetings!!!

Thank you for the response and the update.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

Effective November’2022, ‘Ruckus Support for Lennar Homes customers will no longer be handled by phone or email or remote session. We will be exclusively supporting customers via this community forum support model only.

However, please rest assured that I am here to assist you every step of the way.

To better assist you, could you please provide the following information:

1. When your switch is connected to the outlet, do you observe any illuminated lights (amber or green)? Kindly describe which lights are visible. Additionally, please provide a photo showing the status of the lights and the full switch panel with cable connections to the switch ports.

2. Is your internet connection from the ISP stable and functioning? You can verify this by connecting to your local router's Wi-Fi or through an Ethernet cable from the router to a laptop/PC.
3. How many access points are currently connected to the switch? Please include a photo showing the access points light status.

Please log into your RUCKUS Account before uploading these photos/screenshots.

Please help me with ALL the above queries and should you have any further questions or concerns, feel free to reach out. 

We appreciate your cooperation and look forward to resolving this matter for you promptly.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Imran_ruckus]

Hi @Pineapple89 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Imran_ruckus]

Hi @Pineapple89 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support