Unable to manage network (app/desktop login)

[acuva1]

Unable to manage network via mobile app and web app
On the Ruckus unleashed app - I am unable to login and get 'you are not connected to Unleashed network. Go to settings?’ 
On https://unleashed.ruckuswireless.com/ I get 'Attention! Your device isn't connected to the RUCKUS Unleashed network.'

Live in a lennar home with ICX 7150 switch and 3 R510 AP’s. Internet works flawlessly, but no longer being able to manage the network is an issue. I’ve seen this issue posted before but no solutions which work for me

[Imran_ruckus]

Hi @acuva1 

Greetings!!!

Thank you for the response.

Yes, it should work on the 200.8 Version. However, we suggest upgrading your Unleashed APs to the latest version.

Please let me know if you have queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[acuva1]

Hi Imran, this did not work. Still unable to see the switch after following the guide

[Imran_ruckus]

Hi @acuva1 

Thank you for the response and the update. 

As your Switch is showing as Disconnected it could be for multiple reasons, (Please refer to the below picture)

Please follow the below steps to get Switch in sync with Unleashed. We will delete the Switch from Unleased and Add it back.

Steps to synchronize the Switch (ICX-7150-C12P) to the unleashed Access Points:

Switch side:

Make sure the management approval is enabled.

https://docs.commscope.com/bundle/unleashed-200.9-onlinehelp/page/GUID-A887C55E-6973-4496-9413-302E8...

Access Points (unleashed) :

On the Unleashed dashboard

1. Remove the existing Switch from the Unleashed (Please refer to the below picture):

2. Hit Add on that dashboard 

3. Put the IP address of the ICX switch (ICX-7150-C12P) and Password.

You should see the Switch Dashboard as shown in the below screenshot to confirm it’s a Switch IP Address. 

To confirm the Switch IP address, try to access your switch from a web browser by pasting the below URL in http or https form whichever that works.

https://0.0.0.0 or http://0.0.0.0 (IP address of Switch. 0.0.0.0 is just as an example)

4-Username and password for Switch authentication are the same as what you use to log in for Switch on Web or CLI (Putty). 

https://docs.commscope.com/bundle/unleashed-200.9-onlinehelp/page/GUID-30C6694A-6AEE-4DF8-9459-1AB18...

To sync the data, it will take us a while, so after a couple of minutes, it should say connected. 

Once the Switch gets synchronized, please check the dashboard again.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[Imran_ruckus]

Hi @acuva1

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well!!!

Apologies for the inconvenience caused.

PLEASE NOTE: The Unleashed App issue is a known issue on which we are working with our Engineering Team internally. And This issue is expected to be fixed in the upcoming Unleashed version 200.14 software release and the App Release.  

The estimated Time of Arrival (ETA) for the release is Mid of July 2023.

For now, please refer to the workaround, that will be using the IP Address of Master AP as described in a previous post.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards, 

Imran Sanadi

RUCKUS Lennar Home Community.