CommScope RUCKUS Community Forums

acuva1 · ‎06-13-2023

Unable to manage network via mobile app and web app
On the Ruckus unleashed app - I am unable to login and get 'you are not connected to Unleashed network. Go to settings?’
On https://unleashed.ruckuswireless.com/ I get 'Attention! Your device isn't connected to the RUCKUS Unleashed network.'

Live in a lennar home with ICX 7150 switch and 3 R510 AP’s. Internet works flawlessly, but no longer being able to manage the network is an issue. I’ve seen this issue posted before but no solutions which work for me

Imran_ruckus · ‎06-14-2023

Hi @acuva1

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well!!!

Thank you for the detailed information you shared.

As per the case description, I could understand that your Unleashed App is not working.

If you haven’t tried Accessing Unleashed on a web browser via the IP address of the Access Points, could you please try to find the Master IP address of the Access Point and try to check it on a browser? Please refer to the below guide to find the IP address.

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Device...

You should see the below Unleashed dashboard after finding the IP Address of the AP. Try to log in

Once you find and can log in via the IP Address of the Unleashed Master Access Point, please try the below steps.

1. Make sure you are connected to the RUCKUS Access Point Wi-Fi Network.

2. Click on ‘change login destination’. (Please refer to the below screenshot)

3. Put your Unleashed MASTER Access Point IP Address as ‘Destination IP’ and save it. (Please refer to the below screenshot and 0.0.0.0 is just an example)

4. Now try to log in to Unleashed App using your credentials.

Please check and confirm.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

View solution in original post

acuva1 · ‎06-14-2023

Thank you, this worked. I can now see my 3 AP's but my switch does not come up. How can I add it?

Imran_ruckus · ‎06-14-2023

Hi @acuva1

Thank you for the response and the update.

Great!!! Good to know that, you are now able to log in to the Unleashed App.

Please try the below steps to add Switch back online on Unleashed.

Make sure the management approval is enabled.

https://docs.commscope.com/bundle/unleashed-200.9-onlinehelp/page/GUID-A887C55E-6973-4496-9413-302E8...

If it is already enabled or once, you enable it please hard reboot your Switch (disconnect and connect the switch from the power outlet). Once the Switch boots up, please try to refresh Unleashed and check the Switch status.

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Lepresean · ‎06-17-2023

Hi Imran, My Master/AP came back up and i can now get into the Ruckuss App again. The screen says "No Switches". I am not sure if this is what it always said ? How do i know if something should be coming up here ?

acuva1 · ‎06-19-2023

Will this work if I am on version 200.8?

Imran_ruckus · ‎06-19-2023

Hi @Lepresean

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well

As this case is raised by @acuva1

To avoid confusion with posts, you can create your own post with the problem you're facing and a detailed description of the network issue and what you've done so that we can guide you properly.

Thank you again for understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

CommScope RUCKUS Community Forums

Unable to manage network (app/desktop login)