Unable to login via https://unleashed.ruckuswireless.com/

[alex2]

I have been unable to login to my ruckus via the https://unleashed.ruckuswireless.com/ link on my desktop as it produces the default unreachable error.

"This site can’t be reached

unleashed.ruckuswireless.com’s server IP address could not be found."

I am able to access the app on my phone and login but not on the desktop. Both my phone and the desktop are on the same network.

[Imran_ruckus]

Hi @alex2 

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that you are unable to access https://unleashed.ruckuswireless.com/ from your desktop.

As you know, we cannot access the https://unleashed.ruckuswireless.com/ link if you are not connected to the RUCKUS Access Point’s Wi-Fi network. And you mentioned you are connected to the RUCKUS Wi-Fi/Internet network.

Could you please try to access https://unleashed.ruckuswireless.com/ from Web Incognito mode in case there is a cache?

If you are still unable to access it, please try to access using the IP Address of the Master Access Point. If you don’t know the IP Address of the Master Access Point. Please refer to the below guide to find the IP Address of the Access Points. 

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Device...

You should see the Unleashed dashboard as shown in the below screenshot. 

Please check and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[alex2]

Hello,

Turns out it was a firewall issue preventing me to access due to too many redirects. Temporary disabling this protection allowed me to access.

[Imran_ruckus]

Hi @alex2 

Thank you for the response.

Great!!! Good to know that you were able to find out the cause and now you are able to access it.

We appreciate your time and patience on this case.

Thank you again for contacting RUCKUS Lennar Home Community and feel free to contact us for future queries.

Have a great day ahead!!!

Did I answer your query? If yes, hit the Kudos button and also accept the answer as an Accepted solution.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.