Unable to boot after power outage. Management port not responding. Ping failed; Is not Alive

[mmmaynard]

Hello,

Experienced a brief power outage today, 4/24, around 3:45 PM PDT. Since then the RUCKUS switch (ICX7150-C12P) has been unable to reboot. APs are also down without any lights.

I attempted to perform a software recovery by following the instructions closely from the following post/URL: RUCKUS Forums - How to perform a Software recovery on an ICX7150 s... - CommScope RUCKUS Community F...

When I reached the step to ping 192.168.0.2, I received a "ping failed; host 192.168.0.2 is not alive." I went back and double-checked each step to ensure I did not make a mistake. I also tried using different equipment (laptop/desktop, ethernet cable, etc.) but to no success.

PuTTY terminal

In researching my issue, I was able to find another community's member's post below and it appears I am running into the same issue and that a possible RMA may be required.

URL: Solved: RUCKUS Forums - ICX7150 stuck in boot mode - "is not alive" when t... - CommScope RUCKUS Com...

Here are some additional photos of the setup:

Laptop - Red USB-A to USB-C cable (connecting to Switch) and Ethernet port and yellow ethernet cable (connecting to Management Port on Switch)Overall - Laptop & SwitchSwitch - Red USB-A to USB-C cable connecting to console and yellow ethernet cable connected to Management Port

Please advise.

[Jayavidhya · Accepted solution]

Hi @mmmaynard 

Greetings of the day,

Thanks for the detailed description.

Please try the same troubleshooting steps by turning off the windows firewall. Here I share the guide on how to turn off windows firewall.

Guide to turn off Windows firewall

https://support.microsoft.com/en-us/windows/turn-microsoft-defender-firewall-on-or-off-ec0844f7-aebd...

Please read the guide carefully before starting the steps.

How to perform a Software recovery on an ICX7150 switch

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-re...

Ruckus ICX Recovery tutorial video

https://www.youtube.com/watch?v=RHriOYYD_iI&t=7s

Best regards,

Jayavidhya

Lennar Home Community
 

[mmmaynard]

Hi Jayavidhya,

Thank you for your response and suggestion. I really appreciate you taking your time in reviewing my issue.

I am extremely happy to report that disabling the Windows firewall did the trick! I was able to proceed with the system recovery process. And I was also able to upgrade both primary and secondary from 08090k to the recommended 08095gufi.

Things are running smoothly so far. I am happy that a solution was found without having to RMA the switch.

Take care and have a wonderful rest of your day!

Sincerely,
mmmaynard

[Jayavidhya]

Hi @mmmaynard 

Greetings of the day,

I am so glad that the issue got resolved.

Thanks for letting us know.

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community