Unable to access switch using telnet. Ping is working

[achaknalwar]

$ telnet 192.168.1.2
Trying 192.168.1.2...
telnet: connect to address 192.168.1.2: Connection refused
telnet: Unable to connect to remote host

$ ping 192.168.1.2
PING 192.168.1.2 (192.168.1.2): 56 data bytes
64 bytes from 192.168.1.2: icmp_seq=0 ttl=64 time=6.351 ms
64 bytes from 192.168.1.2: icmp_seq=1 ttl=64 time=35.762 ms
64 bytes from 192.168.1.2: icmp_seq=2 ttl=64 time=19.071 ms

After resetting ICX-7150-C12p switch, I am not able to access Switch homepage and also not able to telnet to the device.

Note:

1. I am able to ping the device

2. I connected my laptop to Switch using RJ-45 Serial port.

3. I was able to connect to Switch before resetting.

[Imran_ruckus]

Hi @achaknalwar

Thank you for the response and the information you shared.

If you have the IP Address of the Switch you can access the CLI of the Switch by SSH or Telnet. Please Ignore ‘arp -a’.

For MAC we have described the steps of getting Access to the CLI and console in the respective links.

As you know the IP address of the switch proceed to access remotely to the device “Command Line” 

How to remotely access to 'ICX 7150-C12P' or 'access points' "Network devices":

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-IC...

If you can access the Command line should look like this:

ICX7150-C12 Router>

UPGRADE:

We suggest you upgrade your switch to the latest stable version:

The recommended stable version is 8095g-

Below are the options or methods to perform the Upgrade on the switch: You could choose any one of these.

1st Option:

1. In this option, we will use a pen drive or USB flash drive in which we move the files to the pen drive and connect it to the Switch then through CLI we execute the commands to upgrade the Switch using the following guide as a reference:

How to Upgrade a Switch ICX-7150-C12P using a USB flash drive

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-...

2nd Option:

2. The following guide is an example of an upgrade via TFTP server, by using an application (FREE) to send files or upload remote files to a device, in our case, we will use it to update a new version to the Switch, basically it will send the image version remotely from the computer to the switch.

How to upgrade a Switch ICX7150-C12P via TFTP

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-...

3rd Option:

3. In this option we Upgrade the Switch from the Web Interface (GUI) of switch.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-an-Upgrade-vi...

Try to access your switch from a web browser by pasting the below URL in http or https form whichever that works.

https://0.0.0.0 or http://0.0.0.0 (IP address of Switch. 0.0.0.0 is just as an example)

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

Lennar Home Community.

[achaknalwar]

Please check details in my initial post. I am not able telnet or access switch UI.

I am able to ping the ping but nothing else working 

[Imran_ruckus]

Hi @achaknalwar

Thank you for the response and the information you shared.

I would request you to follow my previous post steps carefully. And please share the screenshots of the errors you are getting.

For Switch to access your switch from a web browser by pasting the below URL in http or https form whichever that works.

https://0.0.0.0 or http://0.0.0.0 (IP address of Switch. 0.0.0.0 is just as an example)

Also, I would request to confirm your Switch IP using the IP scanner application as described in the below guide.

By IP address: To fix this issue, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily. 

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Device...

If any of the above steps doesn’t work, you could take console access to the Switch and perform the upgrade:

If access via IP address is not possible here is a guide on how to access to the Switch via console (cable access between your PC to the ICX 7150-C12P) in this case we need a USB type C to USB standard or Console cable Rj45 to USB. 

How to console in the ICX-7150-C12P

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-71...

Please refer to the above links, for Apple MAC devices also we have given the steps. 

Please let me know if you have any queries in this regard.

Best regards,

Imran Sanadi

Lennar Home Community.

[achaknalwar]

Able to get this working using Windows Laptop. Not sure why it was failing with Macbook.

Currently observing following error on unleashed management ui. It is not getting connected.

ICX Switch is Connecting

[Jayavidhya]

Hi @achaknalwar 

Thank you for the details provided,

Please check the current version you are running, by entering the IP address in the URL bar and logging.

How to find my Ruckus “Devices IP address” using free applications

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Device...

2: Now that you know the IP address of the Switch, in my case my IP address is 10.176.192.100, search for that IP address in the URL bar of your Web browser:

Hit login and the credentials must be

User: super

Password: sp-admin

Or test the combination

Usernames:           Passwords:

Admin                    sp-admin

Super                     Lennar

                               lennar

                               ruckus

                               Ruckus!

                               Ruckus1

                               admin

                               password

3: Now that you have access to the Switch, let's check what you have in flash, and from which code your Switch is booting.

A:Check what you have in the flash:

B:Check from which partition are you booting:

click on Monitor on the left >device

4:If you are running a code lower than 08090 an upgrade will be required, let me add the options.

How to Upgrade a Switch ICX-7150-C12P using a USB flash drive

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-...

How to upgrade a Switch ICX7150-C12P via TFTP

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-...

How to upgrade a Switch ICX7150-C12P via WebGUI

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-an-Upgrade-vi...

Best regards,

Jayavidhya

Lennar Home Community