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Unable to access switch using telnet. Ping is working

New Contributor
$ telnet
telnet: connect to address Connection refused
telnet: Unable to connect to remote host
$ ping
PING ( 56 data bytes
64 bytes from icmp_seq=0 ttl=64 time=6.351 ms
64 bytes from icmp_seq=1 ttl=64 time=35.762 ms
64 bytes from icmp_seq=2 ttl=64 time=19.071 ms

After resetting ICX-7150-C12p switch, I am not able to access Switch homepage and also not able to telnet to the device.


1. I am able to ping the device

2. I connected my laptop to Switch using RJ-45 Serial port.

3. I was able to connect to Switch before resetting.



Hi @achaknalwar 


Greetings of the day,


Thanks for the details provided.


Please follow the below steps to access the switch using telnet.



How to find my Ruckus “Devices IP address” using free applications


1: Type “CMD” from start button and open:


2: Run the Following command: "arp -a", now you can see the IP or internet address of the switch, and the physical address, however you need to know the physical address that can be located on a sticker in the Switch, so you can do the match with the information displayed in the CMD.


3: Now you know the IP or internet address, let's download the free Application that will allow you to gain the remote access.




Now open the putty application and enter the information inside the IP field, and choose Telnet access.



5: Access: Telnet option you are using, if it asks for a password, enter the following, the enable command allows you to execute more commands to check the switch.

User:  “super”

Password: “sp-admin”




Also please let us know if you have any queries in this regard.


Best regards,


Lennar Home Community

New Contributor

Hi Jayavidhya,


I tried "arp -a" command you provided but Ruckus Switch IP and Mac address is not listed in command output.

Note : is Ruckus Switch IP based on Router Management Page.


$ arp -a | grep | cut -d' ' -f2


Hi @achaknalwar

Thank you for the response and the information you shared,

Could you please let us know the reason, you are trying to access Telnet to the Switch? And are you using Apple MAC device?

Thank you again for your patience.


Best regards,

Imran Sanadi

Lennar Home Community.

New Contributor

I am trying to upgrade the firmware on this switch and for that I was trying to follow instruction available on this website where it mentioned to connect laptop to switch using RJ45 to USB cable and then run telnet command.

Yes I am using Apple Macbook