Unable to Login to Unleashed App Using an iPhone 12 Pro Max Running iOS 16.5.1

[GregR]

Hello,

I am posting this in reference to DavidCH's (Moderator) 6-22-2023 known issue thread.

I am having the same problem trying to log into the Unleashed app from my iPhone 12 Pro Max running iOS 16.5.1. I get the error message "You are not connected to the Unleashed network. Go to Settings." I have read the description of the issue and the workaround. I downloaded Advanced IP Scanner on my laptop and ran it. I am seeing 2 Ruckus entries; one with a name "Ruckus AP" and the other with just an IP address as its name. I typed both the IP addresses into my Safari browser and I am getting the message "Warning Potential Security" risk and a recommendation to go back.

First, which is the correct Master AP address (the obvious one?), and why am I getting this warning? Secondly, once I know the correct Master AP IP address, can I just go directly to the unleashed app and enter it as the Destination IP?

Since my network is fully functional if this work around doesn't solve the login problem I'll just wait for the app update.

My network is working fine besides the fact I can't login to the Unleashed app. If this doesn't work I'll just wait for the new software release and app update.

Thanks in advance for any help you can give me.