Trouble logging on my unleash app

[Famous1]

I haven’t logged on my unleash app in a while and now it’s telling me I’m not connected to unleash network

[Famous1 · Accepted solution]

Imran 

I did the update, delete and reinstall the app and everything is working fine now . It’s also updated to the new version you mentioned. Thank you so much

[pinky_ruckus]

Hello @Famous1 ,

Thank you for the response.

I understand that you are able to login tot he RUCKUS dashboard.

Could you please share a screenshot of the Unleashed dashboard for us to proceed further?

Please let us know if you have any queries in this regard.

Thank you for your patience and understnding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

[Famous1]

 I was able to log in this and I clicked the update button but after it updated it kicked me out and I can’t get back in

[Famous1]

I just need to know what to do next once I logged in the ruckus dashboard, I already did an upgrade already. Please send me next steps thx

[Imran_ruckus]

Hi @Famous1 

Greetings!!!

Apologies for the inconvenience.

I understand you are trying to log into the RUCKUS Unleashed Application on your mobile device.

Before I assist you, could you please let me know the current version of your Unleashed system? Kindly share a screenshot of the screen that displays the Unleashed version (as shown below in my screenshot).

If you have any questions or need further assistance, feel free to let me know.

Thank you again for your patience.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Famous1]

It won’t let me attached a screenshot but my version is 200.9.10.4.233