Trouble logging on my unleash app

[Famous1]

I haven’t logged on my unleash app in a while and now it’s telling me I’m not connected to unleash network

[Famous1 · Accepted solution]

Imran 

I did the update, delete and reinstall the app and everything is working fine now . It’s also updated to the new version you mentioned. Thank you so much

[Imran_ruckus]

Hi @Famous1 

Thank you for the response and the update.

Your Unleashed Web System is on an older version. Please upgrade to the recommended version.

Please follow the steps below:

1. Log in to the Unleashed system and upgrade your RUCKUS Unleashed system to the recommended version as described in the RUCKUS Lennar Knowledge Base self-help article.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Upgrade-process-of-the-RUCKU...

2. After upgrading all Access Points, uninstall the current Unleashed application from your mobile device and install the updated version.
3. Attempt to log in again and verify functionality.

Should you have any questions or require further assistance, please do not hesitate to contact us.

Thank you for your patience and cooperation.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Famous1]

After I do the update, what version should I have? Please send me the new version 

thank you

[Imran_ruckus]

Hi @Famous1 

Thank you for your response.

You can proceed with upgrading to the version mentioned in the article 200.15.6.12.304.

Please refer to the article I shared in my previous response for detailed instructions.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Famous1 · Accepted solution]

Imran 

I did the update, delete and reinstall the app and everything is working fine now . It’s also updated to the new version you mentioned. Thank you so much

[Imran_ruckus · Accepted solution]

Hi @Famous1 

Thank you for your response and the update.

That’s great to hear! I’m glad that you were able to upgrade the Unleashed, and the issue has been resolved.

We truly appreciate your time and patience throughout this case.
Thank you once again for reaching out to the RUCKUS Lennar Home Community. Should you have any further questions or need assistance in the future, please don’t hesitate to contact us.

Wishing you a wonderful day ahead!

If your issue has been fully addressed, please click the Kudos button and mark the responses as an Accepted Solutions.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support