Trouble logging on my unleash app

[Famous1]

I haven’t logged on my unleash app in a while and now it’s telling me I’m not connected to unleash network

[Famous1 · Accepted solution]

Imran 

I did the update, delete and reinstall the app and everything is working fine now . It’s also updated to the new version you mentioned. Thank you so much

[Famous1]

 from this screen I went ahead and try all the passwords you provided with the “admin” username and none worked 

[pinky_ruckus]

Hello @Famous1 ,

Thank you for the response.

From the response you shared, it seems that the Ip address you used to login to the Unleashed dashboard appears to be of ICX-7250 Switch and not of the Access point..

Once you access the IP address from the IP Scan results,(Please share the screenshot of the IP scan results) to confirm that the IP address is associated with the AP, you should observe the Unleashed Dashboard, which should be visible upon accessing the appropriate IP address, as illustrated in the screenshot below.

Please share the requested information and let us know if you have any queries in this regard.

Thank you again for your patience and understanding. 

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[Famous1]

 this is the results 

[pinky_ruckus]

Hello @Famous1 ,

Thank you for the response.

Could you please try using a different working Ethernet cable with the non-working access point. The current cable might be faulty

Also, please try to use  the IP Address of the Non-working AP and check if you are able to access the Unleashed dashboard.  

Once you see the above dashboard, please try to use the login credentials and check if you are able to access the dashboard.

Please let us know if you have any queries in this regard.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

[Famous1]

Ok so I was able  to log in the ruckus dashboard. What should I do next?