Trouble logging on my unleash app

[Famous1]

I haven’t logged on my unleash app in a while and now it’s telling me I’m not connected to unleash network

[Famous1 · Accepted solution]

Imran 

I did the update, delete and reinstall the app and everything is working fine now . It’s also updated to the new version you mentioned. Thank you so much

[pinky_ruckus]

Hello @Famous1,

Thank you for the response.

I understand that you are facing issues while you are performing factory reset and creating new network.

Could you please share the screenshot of the point where you are getting stuck at?

Once we have the screenshots, we will guide you on how to proceed further.

Thank you again. We appreciate your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[pinky_ruckus]

Hello @Famous1 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[pinky_ruckus]

Hello @Famous1 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[Famous1]

 

Can you played me the step by step again so I can start all over again. I lost my last step. I’m starting from signing on from the app which gives me an error. I’ve attached the screenshot 

[pinky_ruckus]

Hi @Famous1 ,

Thank you for the response.

Could you please log in to your Unleashed system on a LAPTOP WEB BROWSER using the   AP IP Address OR https://unleashed.ruckuswireless.com/ ? 

If you can’t access using the above link and don’t know the IP Address of the Access Points. Please refer to the below guide to find the IP Address of the Access Point to get the requested information.

How to find the IP Address of the RUCKUS Devices (Switch and APs) using IP Scanner free applications

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-find-the-IP-Address-o...

You should see the below-Unleashed dashboard after finding the IP Address of the AP. Try to log in

Once you see the above dashboard, please try to use the default combination credentials as mentioned below.

Please check the current version of your Unleashed Access Points and share a screenshot of the same.

Please refer to the below screenshot for more information on how to know your Unleashed Access Points version details.

Please help us with the above requested information and let us know if you have any queries in this regard.

Thank you again for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community